Frequently Asked Questions (FAQs)

How can I create an account on elvan.com.tr?

We offer both retail and wholesale membership options on our website. Simply click on the "Franchise" or "Membership" icon located in the top right corner, and fill out the relevant fields on the page that appears. The "email address" and "Password" you create here will be necessary to access your own page on the site. Once you log into your own page, you'll be able to see your order history, any saved carts, and other information.

Do you offer corporate sales on your site?

Yes, we do offer sales to corporate customers on our site. To make wholesale (corporate) purchases, you'll need to register through the link provided for the wholesale section. Click on the distributor application, enter the necessary information (tax office, tax number, company name, etc.), and then click on the registration button at the bottom. Your membership will be approved shortly after registration. Once your membership is approved, you can easily place orders.

What do you use my personal information for?

elvan.com.tr uses your personal data within the framework of the Personal Data Protection Law (KVKK). When you create an account, you can view and review the KVKK text.

Why do I need to provide my Turkish ID number?

It is required for the issuance of an e-invoice for your order.

Can I shop without creating an account?

Yes, you can shop without creating an account. Simply add the items you want to purchase to your cart, click on the "checkout" button, then click on the "continue without signing up" button. After entering your address and payment information, you can complete your order.

How can I place an order on elvan.com.tr?

Placing an order on our site is very easy. Simply add the desired item to your cart, follow the order steps provided to assist you, and place your order. If you encounter any problems or need information at any step, you can contact us.

What should I pay attention to when placing an order?

Your order will be shipped using the information you provided when you registered. In case of any issues during shipment, our customer representative will contact you using the registration information. Therefore, it is important to ensure that your registration information is complete and up to date.

Is there a minimum free shipping limit?

All orders of 1,000 TL and above qualify for free shipping.

Which courier company do you work with?

We work with MNG cargo.

Are you the manufacturer?

Yes, we are a domestic manufacturer. We produce our products in our own facilities.

What are the payment options?

You can pay for your orders with a credit card or debit card.

When will my order be shipped?

Your orders are delivered to the cargo company we have an agreement with within 1 business day, depending on the warehouse workload (especially during holiday periods).

What should I pay attention to during delivery?

When the cargo is delivered to you, please check the condition of the package with the courier. If there is any damage such as crushing, deformation, moisture, or potential damage to the product, please open the package with the courier and check the condition of the items. If you notice any damage to the products, please do not accept the delivery and ask the courier to prepare a report. The products with a report will be returned to elvan.com.tr by the courier company, and the replacement of the products will be handled by us.

How can I return a product?

If you provide the current number "661258321" to MNG cargo, the products will be directly returned to us. After sending the product, you can get the tracking number from the courier and inform us via our WhatsApp line (+90 549 786 52 56) so that we can track the shipment.

What are the conditions for product returns?

You can see the return conditions below:

-The product must be returned within 14 days from the date of receipt.
-The package of the product you want to return must not be damaged.
-If the products reach us in a worn-out, damaged, or defective condition, we reserve the right not to accept the return and may return the product to you. In this case, the refund of the product cannot be made.
-The product or products you want to return must be delivered to us in undamaged condition. If these conditions are not met, the refund cannot be made.

Where can I send my return?

If you provide the current number "661258321" to MNG cargo, the products will be directly returned to us. After sending the product, you can get the tracking number from the courier and inform us via our WhatsApp line (+90 549 786 52 56) so that we can track the shipment.

Return Address: Halkalı Merkez Mah. Basın Ekspres yan yolu Cad. No: 13 Küçükçekmece - İstanbul

When will I receive a refund for the returned product?

After your returned product reaches us, our team will start the eligibility process for the return. Once it is confirmed that the return is eligible, your refund will be processed. The reflection of this refunded amount to your credit card depends on the procedures of the banks.

How can I cancel my order?

You can reach us via our WhatsApp line at +90 549 786 52 56 during business hours (weekdays from 09:00 to 18:00, excluding official holidays) and get information. Requests outside of these hours will be responded to as soon as possible.

I ordered without registering and then canceled. How can I get a refund?

After your returned product reaches us, our team will start the eligibility process for the return. Once it is confirmed that the return is eligible, your refund will be processed. The reflection of this refunded amount to your credit card depends on the procedures of the banks.

What should I do if my order is incomplete?

You can reach us via our WhatsApp line at +90 549 786 52 56 during business hours (weekdays from 08:00 to 18:00, excluding official holidays) and get information. Requests outside of these hours will be responded to as soon as possible.

Will my invoice come with the product?

Our company is an e-invoice taxpayer. Therefore, your invoice is sent to your email address specified during the order process. No invoice is sent with the product.

Note: To ensure that the invoice reaches you without any problems, please make sure you enter your email address correctly and preferably choose your frequently used email address.

What should I do if I forget my password?

You can change your password from the "forgot password" section on our website. Alternatively, you can contact us via our WhatsApp line during business hours (weekdays from 08:00 to 18:00, excluding official holidays) at +90 549 786 52 56 to request a password change. Requests outside of these hours will be responded to as soon as possible.

Note: After entering the system with your new password, we recommend that you create your own password.

Can I delete my membership?

Our users who have registered on our website can delete their memberships from the system whenever they want. For this, you can contact us via our WhatsApp line at +90 549 786 52 56. Subsequently, the preferred action of the user can be carried out by the authorized person related to site operations, and information can be provided.

How can I reach Customer Services?

You can reach us via our WhatsApp line during business hours (weekdays from 08:00 to 18:00, excluding official holidays) at +90 549 786 52 56 and by clicking on the "Write to us, we are online" button located at the bottom right corner of our website between 09:00 and 18:00. Requests outside of these hours will be responded to as soon as possible.